Skin Lime operates this store and website to provide customers with a curated shopping experience, using Shopify as its platform. This Privacy Policy explains how we collect, use, and disclose your personal information.

Personal Information We Collect

• Contact details — name, address, billing/shipping address, phone, email
• Financial information — payment card details and transaction information
• Account information — username, password, security questions, preferences
• Transaction information — items viewed, purchased, returned, or exchanged
• Communications — customer support inquiries and messages
• Device information — device type, browser, IP address, unique identifiers
• Usage information — how you interact with our Services

Where This Information Comes From

• Directly from you
• Automatically through our Services via cookies
• From our service providers
• From partners and third parties

How We Use Your Personal Information

• Service provision — order fulfilment, account management, customization, shipping
• Marketing — promotional communications via email, text, and postal mail, and targeted advertising
• Security — fraud detection, account authentication, investigating malicious activity
• Communication — customer support and maintaining our business relationship
• Legal compliance — responding to legal requests and enforcing our policies

How We Disclose Personal Information

• To Shopify and service providers (payment processing, analytics, fulfilment)
• To marketing partners for advertising purposes
• To third parties with your consent
• To affiliates within our corporate group
• In connection with a business transaction or to comply with the law

Relationship with Shopify

Information you submit to the Services will be transmitted to and shared with Shopify, and potentially with third parties outside your country of residence. Shopify processes this data to improve its Services and may use enhanced features incorporating cross-merchant data. You can review Shopify's privacy practices in its Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may link to unaffiliated websites. Skin Lime is not responsible for the privacy practices of third parties. Information you share on public platforms may be viewable without restriction.

Children's Data

Our Services are not intended for minors. We do not knowingly collect personal information from children under the age of majority, and we have no actual knowledge of "selling" or "sharing" the personal information of individuals under 16.

Security and Retention

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as account maintenance, legal compliance, dispute resolution, and contract enforcement.

Your Rights and Choices

• Access / Know — request the personal information we hold about you
• Delete — request deletion of your personal information
• Correct — request correction of inaccurate information
• Portability — receive a copy of your personal information and request its transfer
• Manage communications — opt out of promotional emails via the unsubscribe link

Requests can be made through the Services or by contacting us. Shopify users can exercise additional rights via Shopify's privacy portal. We will not discriminate against you for exercising your rights and may verify your identity before processing requests. Authorized agents may submit requests with proper documentation.

Complaints

You can contact us about how we process your personal information. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. For transfers from the European Economic Area and the United Kingdom, we rely on Standard Contractual Clauses or equivalent mechanisms, unless the destination country has an adequacy determination.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Revised versions will be posted with an updated date and any required notices.

Contact